PROMOTIONAL PRODUCTS GUIDELINES
Frequently Asked Questions
What kind of files can I upload?
PDF, EPS, AI, PSD, TIF, TIFF, JPEG, JPG
PDF is highly recommended.
We prefer that you send PDF and EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to remove all crop marks and flatten your files before uploading.
Large Format Orders
PDF, EPS, AI, PSD, TIF, TIFF, JPEG, JPG
PDF is highly recommended.
We prefer that you send PDF files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to remove all crop marks and flatten your files before uploading.
What resolution should my files be?
Most files will require 300 dpi resolution for all elements within artwork. Large format prints have special resolution and scaling options see the large format FAQ.
Can I submit a front and back in the same file?
No. Our systems are specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.
Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.
What color mode should my files be?
If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.
You should always start and finish your designs in CMYK color mode.
How can I avoid transparency issues?
Never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.
How should I set up my bleed and crop marks?
Bleed must extend further than the cut line. Please keep all text and anything you do not want cutoff at least .125″ away from the cut line.
Do not include crop marks in the files you submit to us.
Often times, your artwork itself is set-up correctly – however, when you save as PDF – your PDF file will only output the size you have in your document set-up. To ensure your bleed is always acknowledged, you must include the bleed on your artboard in addition to the actual size of your finished size desired. i.e. If you order a 24″ x 18″ PVC sign, your artwork with bleed (.5″ on all sides) and document set-up both should actually be 25″ x 19″.
Banners: If ordering hems, leave a 2-inch safe zone on all sides. Expect to lose between 1/8 inch to 2 inches per side with banners.
Flags: Leave a 2-inch safe zone on all sides and the pole pocket area.
Bleed (All Sides)
What is rich black and how can I get it?
Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like
We recommend using
C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.
What is the standard round corner radius?
We offer 1/4″ and 1/8″ radius round corners on business cards.
For more detailed information see the links below:
Business Cards Round Corner Options
Marketing Materials Round Corner Options
PVC Sign Round Corner Options
Aluminum Signs Round Corner Options
Magnets Round Corner Options
What is overprint, and how can it ruin my file?
Overprint is used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files.
The colors from a top layer set to overprint might mix with the colors from the background. Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.
How can I make sure my blues do not come out purple?
When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.
Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.
EXAMPLE: C-100 M-70 Y-0 K-0
How should I set up my file for spot gloss and foil?
When creating a job with a mask file, i.e., Spot UV or Foil, you must include a mask template file along with the regular full-color file. The mask template file is used to show where the UV or Foil will be placed.
Use 100% K to indicate where you would like the UV. White will indicate no UV.
What is the total print area for the T-Shirt?
Only vertical 8.5×11 designs are available for the women’s and youth T-Shirts due to their smaller size
What printing process do you use for T-Shirts?
T-Shirts are printed by a CMYK+W direct to garment digital print process. Printing is available on the front and back of the T-Shirt
What T-shirt material do you offer, and how does it fit?
Men’s – Basic, Tank Tops and Kids’ shirts are 6.0 oz (10.0 oz Canada) 100% Cotton Tubular Jersey. Classic fit, double-needle bottom hem and sleeves with shoulder-to-shoulder tape. Pre-shrunk to minimize shrinkage.
See Alstyle #1301 for Men’s Basic Short Sleeve reference: https://www.alstyle.com/product/style/1301
See Alstyle #1304 for Men’s Long Sleeve reference: https://www.alstyle.com/product/style/1304
See Alstyle #1307 for Men’s Tank Top reference: https://www.alstyle.com/product/style/1307
See Alstyle #3381 for Kid’s Short Sleeve reference: https://www.alstyle.com/product/style/3381
See Alstyle #3384 for Kid’s Long Sleeve reference: https://www.alstyle.com/product/style/3384
Men’s – Premium shirts are 4.3 oz (7.15 oz Canada) 100% Combed Ring-spun Cotton Jersey. Set-in rib collar with shoulder-to-shoulder taping. Double-needle sleeve and bottom hems. Preshrunk to minimize shrinkage.
See Alstyle #5301 for Men’s Premium Short Sleeve reference: https://www.alstyle.com/product/style/5301
Ladies’ – Premium shirts are 4.3 oz (7.15 oz Canada) 100% Combed Ring-spun Cotton Jersey. Set-in rib collar with shoulder-to-shoulder taping. Double-needle sleeve and bottom hems. Preshrunk to minimize shrinkage.
See Alstyle #5562 for Ladies Premium Short Sleeve reference: https://www.alstyle.com/product/style/5562
See Alstyle #5564 for Ladies Premium Long Sleeve reference: https://www.alstyle.com/product/style/5564
What is the total print area for the Mugs?
What process do you use to print Mugs?
Mugs are printed by a CMYK digital print process.
Do I need to set-up my artwork file differently for various colors?
No. For all Tote Bags; the background color of your artwork must be transparent if you want the color of the bag to show. Saving a transparent PDF or TIF file is the best way to do this. You can also send in EPS files with no background.
Can you print on both sides of the Tote Bag?
Yes, 4/4 printing is available on both sides of the Tote Bag.
What process do you use to print Tote Bags?
Our Tote Bags are printed by a CMYK+W digital print process.
What size Tote Bags do you offer?
Product size: 14.5″W x 16″H x 1″ / Printable area: 9″W x 13″H – both sides.
What color Tote Bags do you offer?
Natural (off-white), Blue (royal), and Red
What type of Tote Bags do you offer?
We offer a sturdy 100% cotton Tote Bag that’s eco-friendly and useful for anything from grocery shopping to hitting the gym. The 6-oz cotton canvas material is washable and reusable. Dual self-fabric straps offer convenient over-the-shoulder carry, leaving hands free for shopping applications.
Will the locking pin button align precisely with the orientation of the design?
We cannot guarantee the locking pin will align precisely. If slightly off, you can correct the orientation accordingly when pinning to the fabric.
How do I set up my artwork for the different Button products?
All of the different types of Button products follow the same rules as normal print ready artwork. The difference is in the safety areas. Each of the button products have the safety areas a bit different so we do recommend always using our templates to prepare your artwork. To download our templates, CLICK HERE.
What are the different types of Buttons you offer?
There are 2 different types of Buttons: Locking-Pin Buttons and Magnet Buttons. They are printed and produced in the same way but have different backers.
Please note: our magnet backing buttons are meant for metal surfaces such as refrigerators, metal cabinets. They are not meant for apparel.
What process do you use to print Buttons?
Buttons are printed by a CMYK digital print process. They are near photo quality.