Shipping & Pickup
We do not accept responsibility for proofing any orders you submit, and we will not accept responsibility for any copy or design errors committed (your error or our error) after the buyer has approved the order proof. Carefully proofread all files before they are submitted to us.
Color Matching & Alignment
We do not guarantee exact color, brightness or darkness for prints jobs due to the gang run printing process of our printing partners. If you need exact color matching you must request it while making your order and will be specified on your invoice.
We do not guarantee exact alignment. Small standard industry-wide mechanical variations occur during the printing processes. This means the alignment of your artwork on the paper may vary within the tolerable margin of error. The margin of error will vary by product.
Returns, Refunds & Cancellations
Digital Goods & Services
No refunds or returns will be allowed for any digital products or services. In limited cases at our discretion, partial store credit may be issued to partially completed digital orders if requested before an initial proof has been presented.
Print Goods & Services
The buyer shall have the right to cancel any print goods or service order only in the following circumstances:
1) An order has not been batched for print production.
2) If we have failed to deliver the goods within 28 days of the estimated production time.
The buyer shall have the right to exchange any print goods or service only in the following circumstances:
1) In the case of faulty goods at the earliest opportunity after the buyer has discovered the fault or defect (provided that the buyer shall be deemed to have inspected the goods as soon as reasonably practicable after delivery and in no case longer than 14 days after notice of shipment or pickup has been sent).
Faulty goods means containing a fault or defect; imperfect or defective goods not approved in a proof, or that does not fall within our margins of error, or that was not caused by improperly designed files, or that is caused by limitations or specifications of the substrate.
Refunds & Credits
Refunds and credits issued under the above-stated circumstances may be subject to processing fees. We will only reverse a transaction if requested on the same day, before 12:00 PM Pacific Time; the transaction is processed as a void. After that time, the transaction is automatically batched and submitted for settlement and cannot be voided. Any transaction reversed after batching is processed as a credit within 7-10 business days. Voids incur no fees, but credits will incur a 5% payment transaction fee. Store credit may be requested in lieu of refund and will incur no fees.
All orders designed by DRYPRINTS will be the property of DRYPRINTS unless otherwise specified. In the case that a customer would like the original source files, they can be purchased. We can send you a full resolution flattened file but not source files unless the design is purchased. If you would like to purchase a previously designed order please contact us. In the case that a design has images from a 3rd party stock company, all images not purchased will need to be removed before the files are sent at a high resolution.
All design concepts used within the scope of this project are the property of DRYPRINTS unless otherwise purchased by the client. We retain all rights to reuse and resell any concepts not used in the final artwork.
Logo Design Specific Terms & Conditions
Orders related to identity design also contain additional terms and conditions. Use the link below to access those terms.